Good morning, So sorry for your loss, I understand it can be a diffcult time getting everything sorted. There are a couple options for completing an account transfer of ownership, the easiest is for the account holder to visit a local store with government issued ID and the account information. A copy of the death certificate is also helpful, but usually not necessary. Details are listed in this link: Transfer Account Ownership or Change Name/Email Address There is also an online option, where you can upload the required documents and forward to our support team. This option takes a little longer and will require the team to reach out and verify the information with the account holder. The online form can be found here: Transfer of Ownership Hope this helps and let us know if you have any additional questions.
